Updated Date：10th Dec. 2024
Effective Date：10th Dec. 2024
This Privacy Policy applies to the smart home products provided by Monecc Group Pty Ltd. and its affiliates, including products, mobile internet applications (Monecc Pro App), websites, and services that display or reference this statement.
Monecc Group recognizes the importance of your personal information and is committed to protecting its security and reliability. We are dedicated to maintaining your trust and adhering to the following principles to safeguard your personal information:
1) Accountability and Consistency Principle
2) Clear Purpose Principle
3) Choice and Consent Principle
4) Minimal and Necessary Collection Principle
5) Security Assurance Principle
6) Subject Participation Principle
Monecc Group promises to follow mature industry security standards and adopt corresponding security measures to protect your personal information. Please read and understand this Privacy Policy carefully before using our products or services. This policy will help you understand the following:1) How We Collect and Use Your Personal Information
2) How We Use Cookies and Similar Technologies
3) How We Share, Transfer, and Disclose Your Personal Information
4) Accessing and Managing Your Personal Information
5) How We Protect and Store Your Personal Information
6) How We Protect Children's Personal Information
7) Retention and Processing of Personal Information Beyond Storage Periods
8) Updates to This Policy
9) How to Contact Us
10) How We Collect and Use Your Personal Information
Personal information refers to any information, recorded electronically or otherwise, that can identify a specific individual alone or in combination with other information or that reflects a specific individual’s activities. Monecc Group collects and uses your personal information solely for the purposes stated in this policy.
1.1 Information You Provide to Us
Registration Information: When you register for a Monecc Group account or use Monecc Group 's platform services, you may provide us with personal details, such as your name, gender, date of birth, ID number, passport name, passport number, phone number, email address, physical address, postal code, bank account details, shipping information, and additional related information.
Monecc Group will indicate the specific information you need to provide on its pages. If you choose not to use certain services, you will not be required to provide related information. For specific features that you explicitly refuse, close, or exit, the app will ask for your consent again when you attempt to enable the feature or grant related system permissions. Additionally, after app updates or upgrades, your original system permission settings will remain unchanged.
1.2 Information Collected During Service Use
To provide and optimize the services you require, we will obtain your consent before collecting personal information. The collected information will not exceed what is necessary for the intended purpose. Depending on the permissions granted during installation and use of the software, we may receive and record information related to your smart devices, such as device model, operating system version, device settings, unique device identifiers, and other software and hardware characteristics, as well as usage records, fault data, and other information (including but not limited to IP address, access dates and times, language, device characteristics, and geographic location).
1.2 If you download or use Simpason or its affiliated software clients, Simpason may also access information related to your location and mobile device, such as device model, operating system, device identifiers, resolution, and telecom carrier.
1.3 We may collect other non-personally identifiable information (information that cannot identify a specific individual), such as statistical data generated when using specific services, including user behaviors (clicks, page transitions, browsing times). The purpose of collecting such data is to improve the services we provide to you.
1.4 The types and quantities of information collected depend on how you use our products and/or services. We aggregate this data to provide more useful insights to customers, better understand which parts of our websites, products, and services are most engaging. For the purposes of this Privacy Policy, aggregated data is considered non-personal information. If we combine non-personal information with personal information, it will be treated as personal information during the combined use.
1.5 You acknowledge that in the following scenarios, Monecc Group may collect and use personal or non-personal information without your consent:
1) Related to national security or defense.
2) Related to public safety, public health, or significant public interest.
3) Related to criminal investigation, prosecution, trial, or execution of judgments.
4) When protecting the vital legal rights and interests of individuals (e.g., life and property), where obtaining consent is difficult.
5) Information that you have made public.
6) Information collected from legally disclosed public sources, such as legal news reports or government disclosures.
7) Necessary for the execution of contracts upon your request.
8) Necessary to ensure the safe and stable operation of provided products and/or services, such as identifying and addressing issues in products and/or services.
9) Necessary for lawful journalism.
Our website and mobile applications use Cookies and similar technologies to differentiate you from other users. This helps us enhance your experience when using our services and improve the functionality of our applications.
A Cookie is a small file containing letters and numbers stored on your computer or mobile device’s memory or hard drive when you consent. These Cookies act as tags to identify your computer or mobile device. Cookies are typically categorized as "Session Cookies" or "Persistent Cookies":
Session Cookies: These Cookies help you navigate the application efficiently and track your activities across pages during a single session. For example, they prevent your shopping cart from being cleared when switching between pages. Session Cookies are stored in temporary memory and are deleted when you close your browser.
Persistent Cookies: These Cookies store user preferences on your device and remain active after restarting the browser. For example, we use Persistent Cookies to remember your language and region settings, font size, or other configurations so that you don’t have to reconfigure them each time you visit our application.
Managing Cookies: You can delete all Cookies stored on your device or clear specific ones. If you choose to do so, you’ll need to reconfigure settings every time you visit our application. For more information on Cookies, you can visit AboutCookies.org.
Apart from Cookies, we use other tracking technologies like web beacons and pixel tags:
Web Beacons and Pixel Tags: These are transparent images embedded in websites or emails. For instance, when we send account activation links to your email, web beacons allow us to track if you clicked the link. This helps us understand your preferences and improve our services. With pixel tags in emails, we can see if the email has been opened.
If you don’t wish for your activities to be tracked, you can:
1) Configure your email settings to block tracking.
2) Unsubscribe from our email services via the provided links or through your account on our website.
If your browser has a "Do Not Track" feature enabled, our service websites will respect your preferences.
We will not share your personal information with companies, organizations, or individuals outside of Monecc Group except in the following circumstances:
1) With Your Explicit Consent: We may share your personal information with third parties when you provide explicit consent.
2) Legal or Regulatory Requirements: We may share your personal information as required by laws, regulations, or mandatory government orders.
3) Sharing with Affiliated Companies: Yourr personal information may be shared with Monecc Group’s affiliated companies for purposes consistent with this Privacy Policy. Only necessary information will be shared, and any changes in how affiliates use your information will require renewed authorization and consent from you.
4) Sharing with Authorized Partners: Certain services may be provided by authorized partners to fulfill the purposes described in this policy. For instance: Sharing personal information with logistics providers to deliver purchased products; Sharing information with partners who assist in offering services; Only necessary personal information is shared, and partners are prohibited from using it for other purposes; We will sign strict confidentiality agreements with these partners, requiring them to handle personal information according to our instructions, this policy, and relevant security and confidentiality measures.
We will not transfer your personal information to any company, organization, or individual unless:
1) If your personal information must be transferred due to mergers, acquisitions, or bankruptcy, we will ensure the recipient company or organization complies with this Privacy Policy.
2) If compliance is not feasible, we will seek your renewed authorization and consent.
4.1 Account Your Personal Information
To access or edit personal profile information, payment details, change your password, add security information, or close your account, you can log into Monecc App and make these changes.
If you cannot access the information via the app, you can submit an access request by sending an email to info@monecc.com.au, we will respond to your request within 15 days.
4.2 Correct Your Personal Information
If you discover inaccuracies in the personal information we process, you have the right to request corrections. You may submit a correction request via the same methods listed under "4.1 Access Your Personal Information
For additional personal information collection, you may grant or withdraw your consent at any time.
If you withdraw consent, we will cease processing the relevant personal information. However, the withdrawal of consent does not affect processing carried out previously based on your authorization.
4.3 Change Your Authorization Scope
Each business function requires certain essential personal information to operate (as outlined in "Section 1" of this policy).
For additional personal information collection, you may grant or withdraw your consent at any time.
If you withdraw consent, we will cease processing the relevant personal information. However, the withdrawal of consent does not affect processing carried out previously based on your authorization.
4.4 Responding to Your Requests
1) To ensure security, you may need to submit a written request or verify your identity through other means.
2) We may require identity verification before processing your request.
3) We will respond to your request within 15 days. If you are dissatisfied, you can contact customer support to file a complaint.
4) Generally, reasonable requests are free of charge.
5) For repetitive or excessive requests, we may charge a reasonable fee based on the cost.
6) Requests that are unduly repetitive, technically infeasible (e.g., requiring new system development or altering existing practices), risk others’ rights, or are impractical (e.g., retrieving data stored on backup tapes) may be declined
As per legal and regulatory requirements, we cannot fulfill your request in the following situations:
1) Directly related to national security or defense security.
1) Directly related to public safety, public health, or significant public interests.
1) Directly related to criminal investigations, prosecutions, trials, or judgments.
1) Where there is evidence of your malicious intent or abuse of rights.
1) Where fulfilling your request would seriously harm the legitimate rights of you, others, or organizations.
We place great importance on the security of your information. We strive to implement various reasonable physical, electronic, and administrative security measures to protect your information from unauthorized access, disclosure, use, modification, damage, or loss.
1) Encryption Technology: Enhances the security of your information.
2) Trusted Protection Mechanisms: Prevent malicious attacks on user information.
3) Access Control Mechanisms: Ensure that only authorized personnel can access user information.
4) Training Programs: Conduct security and privacy training to enhance employee awareness of the importance of protecting user information.
We will take reasonable and feasible measures to avoid collecting unnecessary information. Your information will be retained only for the period required to achieve the purposes outlined in this policy unless an extended retention period is agreed upon or permitted by law. After the retention period expires, we will delete or anonymize your information.
If a security incident (e.g., data breach or loss) occurs, we will promptly notify you in accordance with applicable laws and regulations. The notification will include:
1) The basic information and possible impacts of the security incident.
2) Measures we have taken or will take to address the incident.
3) Suggestions for how you can prevent and mitigate risks.
4) Remedial measures we can offer you.
We will notify you via email, letter, phone, or push notifications. If it is difficult to inform each individual, we will issue a public announcement. Additionally, we will report the incident to regulatory authorities as required.
If we cease operations of our products and services, we will take reasonable measures to ensure the safety of your information:
1) We will promptly stop collecting user information.
2) Notify users through individual notifications or public announcements.
3) Delete or anonymize any personal information we hold.
If we intend to use your information beyond the purposes stated at the time of collection or beyond a directly related and reasonable scope, we will inform you again and obtain your explicit consent.
When you set or change your profile picture, we will request access to your camera or photo album. If you refuse to grant this permission, you will be unable to use this feature; however, this will not affect your ability to use other features of Monecc Group.
Once the retention period for your personal information has passed, we will delete or anonymize it according to applicable laws. Upon account cancellation, we will stop providing products and services, and, as per your request, delete or anonymize your information unless otherwise required by laws and regulations.
You can follow the steps below to deactivate your account:
Our products, websites, and services are primarily intended for adults. Children are not allowed to create user accounts without parental or guardian consent.
1) If we collect personal information from children with parental consent, we will only use or disclose the information as permitted by law, with explicit consent from parents or guardians, or as necessary to protect the child.
2) Individuals under 14 years of age are considered children under our policy, regardless of varying definitions in local laws or customs.
3) If we discover that we have collected personal information from children without verifiable parental consent, we will take steps to delete the data promptly.
Personal information collected and generated within Australia will be stored in Australia. The storage period of your personal information will be handled in compliance with the minimum retention period required by law.
We may update this Privacy Policy periodically.
1) When revisions are made, the latest version will be posted on our official website.
2) You agree to review the policy regularly for any updates.
3) For significant changes, we will notify you through prominent means such as emails, text messages, or pop-ups on the website.
4) Significant changes include but are not limited to:
a. Reduction of user rights or obligations related to personal information processing.
b. Changes in the purpose of information processing or the type of sensitive personal information collected.
c. Changes in corporate ownership structures, such as mergers, acquisitions, or bankruptcy.
If you have any questions, comments, or suggestions about this Privacy Policy, you can reach us via:
Email: info@monecc.com.au
Phone: 02 9127 1386
Address: 4/369 Victoria Street Wetherill Park NSW 2164 Australia
We will typically respond within 30 days. If you are dissatisfied with our response or how we handle personal information, you may file a complaint or report to your local regulatory authority.
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